Customer Support
Returns Policy
Because our products are intended for controlled research environments, returns are limited to damaged or incorrectly supplied items. Please review this policy before placing an order.
Returns & Replacements
Research-Compound Returns
Due to the sensitive nature of research peptides and reference materials, all sales are generally final. Returns are only accepted for items that arrive damaged, defective or incorrectly supplied. We cannot accept returns for products that have been opened, used, stored improperly or where the tamper-evident seal is broken.
Reporting an Issue
If your order arrives damaged, incorrect or incomplete, you must contact us within 48 hours of delivery with a clear description of the issue and supporting photographs. Reports received after 48 hours may not be eligible for replacement or refund. Please email anubisbioscience@outlook.com.au with your order number and details.
Return Conditions
Eligible returns must be in unopened, original packaging with all labels, seals and documentation intact. The product must not have been exposed to temperatures, light or conditions outside the stated storage requirements. We reserve the right to refuse a return if these conditions are not met.
Refunds and Replacements
Once a return is approved, we may offer a replacement, store credit or refund at our sole discretion. Refunds are typically processed to the original payment method and may take several business days to appear, depending on the payment provider. Shipping costs are not refunded unless the return is due to our error.
Lost or Delayed Shipments
If your order appears lost in transit or significantly delayed, contact us as soon as possible. We will work with the carrier to locate the shipment. Replacement or refund for confirmed lost shipments is handled case by case and may require an investigation period.
Non-Returnable Items
Opened or used products, items returned without prior approval, and orders refused at delivery due to incorrect addresses provided by the customer are not eligible for return or refund. Please review your order details carefully before completing checkout.
How to Start a Return
To request a return or report a problem, email anubisbioscience@outlook.com.au with your order number, the item in question and a brief explanation. We will respond with instructions and, if applicable, a return authorisation.